Payment can be made with credit card, purchase order, money order, check, electronic check or in person. We accept MasterCard, Visa, Discover and American Express. All invoices will include a link to pay online by credit card or check. All orders must be prepaid unless an official school purchase order is used. Purchase Orders can by sent by email to firstname.lastname@example.org or by mail to 645 Osage Ave, Chariton IA 50049.
Orders can be made online or by phone. We can be reached by phone at (515) 303-0345 from 9:00am to 5:00pm CST, Monday through Friday. Our knowledgeable and friendly staff will assist you with your order and any questions you may have.
To better serve you, some items may be shipped directly from the manufacturer. For Purchase Orders, shipping will be prepaid by us and added to your invoice. UPS Ground is our standard method of shipping.
Exchanges & Returns
All returns must be pre-approved. Regularly stocked items may be returned within 30 days of purchase for exchange, refund or store credit. These items must be unworn, unused and it new, salable condition. A 20% restocking fee will be charged for items not in original packaging. Shipping costs will not be reimbursed or paid unless the item is defective or your order was processed incorrectly. Refunds will be issued in the same manner that payment was made.
Prices are subject to change without notice. Matclub, LLC is not responsible for typographical errors or omissions.
Customized or Special Order Items
Please note: Any items that are monogrammed, customized, Customer’s Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued.Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.